Privacy policy

Last Updated: May 30, 2025

This Privacy Policy describes how 360 Haircare ("360 Haircare", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from 360-haircare.myshopify.com (the "Site"), or otherwise interact with us.

By using our Site and Services, you agree to the collection and use of your information in accordance with this Privacy Policy and applicable data protection laws, including the Malaysian Personal Data Protection Act 2010 (PDPA) and, where applicable, the General Data Protection Regulation (GDPR) for users in the European Union.

1. Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Changes will be posted on this page with the updated "Last Updated" date. Your continued use of our Site constitutes acceptance of these updates.

2. What Personal Information We Collect

We collect personal information in the following ways:

Information you provide directly:

• Name, address, email, and phone number
• Billing and shipping details
• Account credentials and preferences
• Purchase history, loyalty points, referrals, product reviews
• Communication content when you contact us
• Hair and scalp health data, including information you provide through quizzes, forms, or consultations, such as hair loss history, scalp condition, styling habits, or product usage.

Information we collect automatically:

• IP address, browser/device info
• Cookies, session data, usage analytics

Information from third parties:

• Payment processors (e.g., credit card, billing info)
• Fulfillment/shipping partners
• Analytics and marketing services

3. How We Use Your Information: We may use your personal information for the following purposes:

• To process orders and fulfill contractual obligations
• To manage your account and provide customer support
• To send transactional or service-related emails
• To personalize user experience and improve our Services
• To send marketing or promotional communications (with your consent)
• To detect, prevent, and respond to fraud or security incidents

4. Cookies and Tracking Technologies: We use cookies and similar technologies for analytics, personalization, and to improve website performance. You can manage your cookie preferences via your browser settings. For Shopify-specific cookies, visit: https://www.shopify.com/legal/cookies

5. Sharing Your Information: We may share your information:

• With service providers (e.g. Shopify, shipping and logistics partners, customer support platforms)
• With marketing partners, where permitted
• With legal authorities when required to comply with legal obligations
• In the event of a business transaction (e.g., merger, acquisition)

We do not sell or rent your personal data.

6. Cross-Border Transfers: Your data may be stored or processed outside of Malaysia (e.g., Shopify servers). For EU users, we rely on appropriate safeguards such as Standard Contractual Clauses to ensure GDPR-compliant transfers. We will ensure adequate protection in line with PDPA and GDPR.

7. Data Retention: We retain personal data as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

8. Security: We use reasonable physical, electronic, and administrative measures to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under PDPA (Malaysia):

• Right to access and correct personal data
• Right to withdraw consent to processing
• Right to limit processing for direct marketing

Under GDPR (EU):

• Right to access, correct, delete, or restrict processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with your local supervisory authority

If you provide us with information related to your hair or scalp health, this may be considered sensitive personal data under applicable law. We collect and process this information only with your explicit consent and solely for the purpose of providing personalized haircare recommendations or services.

To exercise your rights, email store@360haircare.com. We may request identity verification.

10. Children’s Privacy: Our Services are not directed to children under 18. We do not knowingly collect data from individuals under this age. If you believe a child has provided us with personal data, contact us to delete the information.

11. Third-Party Links: Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

12. Contact Us: For questions, concerns, or to exercise your data rights, please contact us at:

Email: store@360haircare.com