Shipping policy
Last Updated: May 30, 2025
At 360 Haircare, we are committed to delivering your orders in a timely and secure manner. Please review our shipping policy below for important information about order processing, delivery areas, and our responsibilities.
1. Shipping Timeline: We aim to ship all confirmed orders as quickly as possible. Our standard processing and shipping timeline is as follows:
- Orders placed before 12:00PM (MYT) on business days will be shipped on the same day, whenever possible.
- Orders placed after 12:00PM, on Sundays, or on Malaysian public holidays will be processed on the next business day.
Please note that shipping timelines are based on best effort and are not guaranteed. Delivery delays may occur due to high volume periods, courier-related issues, or unforeseen circumstances.
2. Delivery Coverage: We currently deliver to addresses within Malaysia only.
We reserve the right to change or limit delivery areas, courier partners, or delivery timelines at our discretion, based on logistics feasibility or external conditions.
3. Shipping Fees: Shipping fees may vary depending on your location, order size, promotions, or ongoing campaigns. Final shipping rates will be calculated at checkout. We reserve the right to update shipping rates at any time.
4. Damaged Items: If your item arrives damaged, please refer to our Return Policy. We will replace any item that is approved as defective or damaged during transit, in accordance with that policy. Please contact store@360haircare.com with clear photo evidence and your order details.
5. Lost Items: We treat lost items seriously and differentiate between in-transit loss and post-delivery loss:
- In-transit Loss: If your order fails to arrive and the tracking shows no delivery or progress for an extended period, please contact us immediately. We will assist in lodging a report with the courier. However, all claims are subject to the courier's investigation and policies.
- Post-delivery Loss: If your tracking shows that the parcel has been delivered (with proof of delivery), but you did not receive it, we encourage you to:
- Lodge a report with the courier company;
- File a complaint with relevant authorities such as your Housing Association, MCMC (Malaysian Communications and Multimedia Commission) or RMP (Royal Malaysia Police).
- Notify us so we can assist in supporting your case.
Please note: We do not offer compensation or refunds for items that are lost in transit or after successful delivery.
6. Courier Selection: We work with trusted third-party courier services to deliver your orders. However, we reserve the right to:
- Change our courier partner(s)
- Adjust delivery timelines
- Limit service to certain areas
These decisions will be made at our discretion to ensure efficient logistics and service continuity.
7. Need Help? If you have questions about shipping, please contact us at store@360haircare.com. We’re here to help!